How HaulHand works
You choose your hauler, you see the whole price, and money moves only when the load does.
Hauler accounts are open now. Public shipper accounts and load posting are waitlisted. There are no live loads today. Public launch requirements are not complete. The steps below show the flow as it is built, not a claim that loads are running today.
For shippers
Posting a load
- 01
Pick what you're hauling
Choose a category — livestock, freight, vehicles, equipment, a move, or anything else. Each one asks the questions that matter for that kind of load.
- 02
Describe the load and the route
Pickup and drop-off, your window, and the details a hauler needs to price it properly. Two minutes, and it costs nothing.
- 03
Read the bids
One firm, all-in number from each hauler. You see the total you would pay, the hauler's business name and USDOT number, and the equipment they say they will bring — then you choose. We never assign anyone.
- 04
Accept and pay
Accept the bid you want. The built flow requests a temporary card authorization for the disclosed total, with the fee on the screen before you confirm. A card authorization is temporary and can expire or be released before delivery. It is not a completed charge or a guarantee of payment. If it expires or capture fails, another payment step is required.
- 05
Confirm delivery
If the authorization remains valid, Stripe is asked to capture after delivery — when you confirm it or, if you do not respond or open a dispute, after the disclosed response window.
For haulers
Getting loads
- 01
Get approved
Sign up, then a person at HaulHand approves your account before you can bid. Read what a bid commits you to, and tell us your business name and — if you hold them — your USDOT and MC numbers.
- 02
Set up your profile
Choose the kinds of work you take and the states you are willing to run in. Those decide which loads reach your board.
- 03
Bid on loads
The board filters by the categories and pickup states you chose. You decide whether each load fits your rig, then bid one firm number with a note. There is no charge to bid.
- 04
Haul and get paid
Mark departure and delivery. At booking, the built flow asks the shipper's card issuer for a temporary authorization of the disclosed total. It is not a completed charge or a guarantee of payment and can expire. If it remains valid, Stripe is asked to capture after delivery — on shipper confirmation or after the disclosed response window unless a dispute is open. If it expires or capture fails, another payment step is required. Payout begins only after successful capture. After successful capture, you receive exactly what you bid, with the fee charged on the shipper's side.
Payments
At booking, the built flow asks the shipper's card issuer for a temporary authorization of the disclosed total. It is not a completed charge or a guarantee of payment and can expire. If it remains valid, Stripe is asked to capture after delivery — on shipper confirmation or after the disclosed response window unless a dispute is open. If it expires or capture fails, another payment step is required. Payout begins only after successful capture.
The booking shows the response deadline. A successful capture can be requested then only if the authorization remains usable and no dispute is open.
Who is allowed to bid
A person at HaulHand approves every hauler account before it can bid, and each hauler accepts in writing that carrying the insurance and operating authority the work requires is their responsibility. We do not collect or check those documents today — a hauler may give us a USDOT or MC number, which you see on their bid and can look up yourself on FMCSA's public register. Category-specific paperwork — brand inspection, health certificate, condition report — is answered by the shipper when the load is posted, and both sides see it on the load.
If something goes wrong
Open a dispute from the booking, and payment capture stops while it is open. Both sides have 72 hours to file what they have, and each can read the other's. HaulHand does not judge a dispute and cannot record an agreed outcome — so unless the two of you settle it between yourselves, a published rule decides it at the deadline: a delivered load that is not substantiated as a problem gets paid for, and a load that was never delivered is not charged at all.
Every category works the same way
- Livestock & Ranching — Cattle, horses, and sheep with stock-specific details stated up front.
- Freight & Pallets — Pallets, crates, and full truckloads across the Mountain West.
- Vehicles & Powersports — Cars, trucks, motorcycles, boats, and RVs moved door to door.
- Heavy Equipment & Machinery — Excavators, tractors, and implements — including oversize.
- Household & Moving — Home moves, single items, and storage runs.
- General Hauling — Load details for the jobs that do not fit a narrow label.
Try it with one load.
Run a real haul through the builder — free, no account, nothing posts. Then tell us your routes so yours is one of the first corridors we open.