How HaulHand works
You choose your hauler, you see the whole price, and money moves only when the load does.
We haven't opened yet, so this is the flow as it is built, not a description of loads running today. It is written down now so there is nothing to discover later.
For shippers
Posting a load
- 01
Pick what you're hauling
Choose a category — livestock, freight, vehicles, equipment, a move, or anything else. Each one asks the questions that matter for that kind of load.
- 02
Describe the load and the route
Pickup and drop-off, your window, and the details a hauler needs to price it properly. Two minutes, and it costs nothing.
- 03
Read the bids
One firm, all-in number from each hauler. You see the total you would pay, the hauler's business name and USDOT number, and the equipment they say they will bring — then you choose. We never assign anyone.
- 04
Accept and pay
Accept the bid you want. Your card is authorized — not charged — and the fee is on the screen before you confirm.
- 05
Confirm delivery
When it arrives, confirm it — that is what releases the payment. If you don't respond, the charge completes on its own 72 hours after delivery is marked.
For haulers
Getting loads
- 01
Get approved
Sign up, then a person at HaulHand approves your account before you can bid. Read what a bid commits you to, and tell us your business name and — if you hold them — your USDOT and MC numbers.
- 02
Set up your profile
Choose the kinds of work you take and the states you are willing to run in. Those decide which loads reach your board.
- 03
Bid on loads
Loads filtered to what you can actually carry. Bid one firm number with a message. Free to bid, always.
- 04
Haul and get paid
Mark departure and delivery. Once the shipper confirms, the payout releases to your account — exactly what you bid, with the fee charged on their side.
Payments
Your card is authorized when you book and charged after delivery is confirmed. The hauler knows the money is committed before they drive out; it stays yours until the load actually lands.
If you don't confirm within 72 hours of delivery, the charge completes automatically — so haulers aren't left waiting on an unanswered phone.
Who is allowed to bid
A person at HaulHand approves every hauler account before it can bid, and a hauler agrees in writing that they carry insurance appropriate to the work and hold whatever authority it requires. We do not collect or check those documents today — a hauler may give us a USDOT or MC number, which you see on their bid and can look up yourself on FMCSA's public register. Category-specific paperwork — brand inspection, health certificate, condition report — is answered by the shipper when the load is posted, and both sides see it on the load.
If something goes wrong
Open a dispute from the booking, and payment capture stops while it is open. Both sides have 72 hours to file what they have, and each can read the other's. HaulHand does not judge a dispute and cannot record an agreed outcome — so unless the two of you settle it between yourselves, a published rule decides it at the deadline: a delivered load that is not substantiated as a problem gets paid for, and a load that was never delivered is not charged at all.
Every category works the same way
- Livestock & Ranching — Cattle, horses, and sheep moved by haulers who know the difference.
- Freight & Pallets — Pallets, crates, and full truckloads across the Mountain West.
- Vehicles & Powersports — Cars, trucks, motorcycles, boats, and RVs moved door to door.
- Heavy Equipment & Machinery — Excavators, tractors, and implements — including oversize.
- Household & Moving — Home moves, single items, and storage runs.
- General Hauling — If it needs to get somewhere, post it.
Try it with one load.
Run a real haul through the builder — free, no account, nothing posts. Then tell us your routes so yours is one of the first corridors we open.