Trust, and how we intend to earn it.
Handing your cattle, your excavator, or your household to a stranger is a real risk. Here is what is actually in force today, what is not, and what HaulHand is not.
HaulHand is new, and this page separates what works from what does not. The first list is in force today and you can check every line of it by using the site. The second is what we have not built. We would rather under-promise here than have you find out the difference with a trailer already loaded.
In force today
What is true right now
A person approves every hauler
A hauler signs themselves up and cannot bid until somebody at HaulHand has read the account and approved it. That is a human reading a signup, not an automated check, and it is deliberately slow.
A hauler agrees to what a bid commits them to
Before bidding, a hauler reads and accepts the obligations in our Terms: insurance appropriate to the work and in force for the whole haul, operating authority where the work requires it, and a rig genuinely suited to the load. Those obligations are theirs, not ours.
You see who is bidding, and can look them up
Each bid carries the hauler's business name and whatever USDOT or MC number they gave us. Those numbers look up free on FMCSA's own register, which will tell you their authority status, the insurance they keep on file with the regulator, and their inspection history. Our help centre walks you through it.
Authorize on booking, capture on delivery
The shipper's card is authorized when a bid is accepted, and captured after delivery is confirmed. HaulHand never takes custody of the funds.
Not built
What we do not do, however much you might expect it
We do not collect or check insurance certificates
There is no upload on this site and no document review behind it. A hauler's insurance and authority are theirs to hold, and we say so in the product as well as here. Ask a hauler for their certificate and read the limits before you accept a bid; for a valuable load, speak to your own insurer too.
We do not verify identity
An account is an email address that received a sign-in link, plus a person's approval. Nothing checks that somebody is who they say they are.
We cannot record an agreed dispute outcome yet
The Terms let both sides of a dispute agree an instruction and have us carry it out. The product has no way to record one, so today every dispute runs to the 72-hour deadline and the published default rule applies. That gap is ours and we are not hiding it.
No map, no ratings
There is nowhere on this site to watch a truck move, and there are no reviews or star ratings. Both are deferred rather than half-built.
Ground rules
How to stay protected
- Keep the payment on the platform. A booking arranged and paid for off HaulHand falls outside every rule on this page — there is no authorization to release, nothing to capture, and no record we can give you.
- Talking to each other off the platform is expected: a booking gives each of you the other's phone number, because a haul needs a phone call. Just do not move the money.
- Document condition at pickup and delivery, especially for vehicles and equipment.
- Confirm delivery promptly so your hauler gets paid.
- Don't post anything illegal, unpermitted hazmat, or anything a hauler's insurance excludes.
- Raise a problem through the booking rather than working around it.
Disputes
When something goes wrong
A dispute is opened from the booking itself, and opening one stops payment being captured while it is open. Both parties then have 72 hours to add notes to a shared record that each of you can read. Our Terms also let the two of you agree an instruction — release the payment, refund part of it, or refund all of it — and have us carry it out; the product cannot record an agreement yet, so today an agreement has to be reached between you and the deadline below is what decides the money.
What we will not do is decide who is right. We are not a party to your transport contract and we are not equipped to judge whose account of a haul is correct. If you cannot agree, a published rule applies: a load that was delivered and not substantiated as a problem gets paid for, a load that was never delivered is not charged at all. Beyond that you keep every right you already have, including raising a chargeback with your card issuer.
What we are not
HaulHand is a marketplace. We are not a motor carrier and we are not an insurer. Haulers on this platform are independent operators responsible for their own operating authority, insurance, permits, and compliance with state and federal law.
Our regulatory classification — including whether any part of what we do falls under federal freight broker rules — is under review by counsel, and we will state it plainly here once that review is complete.
We do not supervise how a haul is performed, and we do not underwrite loss. We do not currently offer supplemental cargo coverage, and nothing on this site should be read as an offer of insurance.
Questions?
Read how the flow is designed to work, or join the waitlist and we'll tell you when it's live in your area.