Trust, and how we intend to earn it.
Handing your cattle, your excavator, or your household to a stranger is a real risk. Here is what is actually in force today, what is not, and what HaulHand is not.
HaulHand is new, and this page separates what works from what does not. Hauler accounts are open now. Public shipper accounts and load posting are waitlisted. There are no live loads today. Public launch requirements are not complete. The first list covers account and launch controls you can check today; it is not a claim that transactions are live. The second list is what we have not built.
In force today
Account and launch controls you can check
A person reviews every hauler account
A hauler can sign up now, but a person at HaulHand must read and approve the account before it could ever bid. Approval is one account prerequisite, not a background check and not a switch that opens public bidding today.
Haulers can complete the required walkthrough
During account setup, a hauler reads and accepts the obligations that would apply to a bid: appropriate insurance, required operating authority, and equipment suited to the load. Those obligations are theirs, not ours.
Business identifiers can be prepared
A hauler can enter a business name and, if held, USDOT and MC numbers now. The numbers are self-entered rather than confirmed by HaulHand; FMCSA's public register is the place to assess them when public loads eventually open.
New public transactions fail closed
Public posting, bidding, bid acceptance and new payment authorization are disabled on the server while launch requirements remain incomplete. A direct or older load link cannot bypass those creation controls. A booking with a still-valid authorization can record progress, resolve problems and request settlement; authorization is temporary, can expire, and is not a guarantee of successful capture. A booking that needs a new payment step cannot restart it through the public flow while this gate is closed, so no load should move on that state. New transaction testing remains local and synthetic.
Not built
What we do not do, however much you might expect it
We do not collect or check insurance certificates
A bid conversation lets a shipper and that bidder ask questions, but it does not upload or verify certificates, identities, authority, or coverage. Do not treat a message as proof. If seeing a certificate is necessary to your decision, obtain and review it before accepting the bid; for a valuable load, speak to your own insurer too.
We do not verify identity
An account is an email address that received a sign-in link, plus a person's approval. Nothing checks that somebody is who they say they are.
We cannot record an agreed dispute outcome yet
The Terms contemplate both sides agreeing on an instruction, but the product has no way to record one. That path must exist before the public dispute flow can be presented as complete. The gap is ours and we are not hiding it.
No map, no ratings
There is nowhere on this site to watch a truck move, and there are no reviews or star ratings. Both are deferred rather than half-built.
When public loads open
Ground rules for staying protected
- Keep the payment on the platform. A booking arranged and paid for off HaulHand falls outside every rule on this page — there is no authorization to release, nothing to capture, and no record we can give you.
- Use the bid conversation for load questions before selection. Do not put phone numbers, email addresses, or links in the conversation before or after booking, and do not treat a message as identity, insurance, authority, or document verification.
- After booking, use the saved phone number shown for the other party when the haul needs a call. Just do not move the money outside the platform.
- Document condition at pickup and delivery, especially for vehicles and equipment.
- Confirm delivery promptly so your hauler gets paid.
- Don't post anything illegal, unpermitted hazmat, or anything a hauler's insurance excludes.
- Raise a problem through the booking rather than working around it.
Built flow — not publicly open
When something goes wrong
When public booking opens, a dispute is opened from the booking itself, and opening one stops payment being captured while it is open. Both parties then have 72 hours to add notes to a shared record that each of you can read. Our Terms also let the two of you agree an instruction — release the payment, refund part of it, or refund all of it — and have us carry it out; the product cannot record an agreement yet, so that missing path remains a launch limitation rather than something a customer can use today.
What we will not do is decide who is right. We are not a party to your transport contract and we are not equipped to judge whose account of a haul is correct. If you cannot agree, a published rule applies: a load that was delivered and not substantiated as a problem gets paid for, a load that was never delivered is not charged at all. Beyond that you keep every right you already have, including raising a chargeback with your card issuer.
What we are not
HaulHand is building a marketplace. HaulHand provides marketplace software and does not physically perform the haul or operate the vehicle. HaulHand does not insure loads. Haulers with accounts on this platform are independent operators responsible for their own operating authority, insurance, permits, and compliance with state and federal law.
HaulHand's regulatory classification — including any broker, carrier, freight-forwarder, or state requirements — has not been cleared for public transactions. Public loads and transactions remain closed.
We do not supervise how a haul is performed, and we do not underwrite loss. We do not currently offer supplemental cargo coverage, and nothing on this site should be read as an offer of insurance.
Questions?
Read how the flow is designed to work, or join the waitlist and we'll tell you when it's live in your area.