What happens to your money, and when

• When is my card charged?

  Public shipper accounts and load posting are waitlisted. There are no live loads today. The built flow requests a temporary card authorization at booking. It is not a completed charge or a guarantee of payment and can expire; if it remains valid, Stripe is asked to capture after delivery on confirmation or after the disclosed response window.

• The hauler did not show up. What now?

  Public shipper accounts and load posting are waitlisted. There are no live loads today. Cancel the booking. If the pickup window has passed and the load was never collected, that costs you nothing — then post the load again to take fresh bids.

• My load arrived damaged, or did not arrive at all.

  Public shipper accounts and load posting are waitlisted. There are no live loads today. Open a dispute before confirming delivery. That blocks the charge while both sides file what they have.

• Is my load insured?

  Public shipper accounts and load posting are waitlisted. There are no live loads today. Not by HaulHand. You can ask a bidder questions in the bid conversation, but HaulHand does not hold, check, or verify insurance certificates.

• How do I know a hauler is legitimate?

  Public shipper accounts and load posting are waitlisted. There are no live loads today. A person approves every hauler account before it can bid — but that is not a background check, so here is how to check one yourself.

• When do I get paid?

  Public shipper accounts and load posting are waitlisted. There are no live loads today. Payout begins only after successful capture, which is requested after delivery on confirmation or after the disclosed response window if no dispute is open.

• What does it cost to cancel?

  Public shipper accounts and load posting are waitlisted. There are no live loads today. Nothing before the hauler sets off. After that, $75 today — all of it to the hauler — rising to $2.25 a mile once we can measure the distance.

• What does HaulHand cost?

  Public shipper accounts and load posting are waitlisted. There are no live loads today. When public shipper posting opens, posting and bidding will be free. Our fee — 4% — is added to the shipper's total when a booking is made.

For sign-in, account, booking, or payment trouble, email haulhandllc@gmail.com. We aim to send an initial response within one business day. If a payment or booking action may have succeeded, check its status before trying it again. Do not email card numbers or passwords. For an immediate safety emergency, use local emergency services, not email.