When is my card charged?
Two separate things happen, and the gap between them is the point.
When you accept a bid, your card is authorized. That places a hold for the amount — it is your bank setting the money aside, not a payment to us, and HaulHand never takes custody of it. The hauler can see the booking is funded, which is what lets them commit to the run.
The charge itself happens after you confirm the load arrived. If you do not respond, the charge completes on its own once the confirmation window closes, so a hauler who did the work is not left waiting on an unanswered phone.
If you open a dispute before that, the charge is blocked until the dispute is settled.
What you pay is the hauler's bid plus HaulHand's fee: 10% on the first $2,000, then 5%. Both numbers are shown on the bid before you accept it and again on the receipt. The hauler receives exactly what they bid — our fee is added on top rather than taken out of their money.
Get in early
HaulHand is open and it is new — some days there are loads on the board and some days there are none, and we are not going to pretend otherwise. Tell us what you move and where you run, and we will tell you when your corridor is busy.