When is my card charged?
Short answer
Public shipper accounts and load posting are waitlisted. There are no live loads today. The built flow requests a temporary card authorization at booking. It is not a completed charge or a guarantee of payment and can expire; if it remains valid, Stripe is asked to capture after delivery on confirmation or after the disclosed response window.
Two separate things happen, and the gap between them is the point.
When you accept a bid, the built flow asks your card issuer to authorize the disclosed total. A card authorization is temporary and can expire or be released before delivery. It is not a completed charge or a guarantee of payment. If it expires or capture fails, another payment step is required.
If the authorization remains valid, Stripe is asked to capture after delivery — when you confirm it or, if you do not respond or open a dispute, after the disclosed response window. Payout begins only after successful capture.
If you open a dispute before capture, the charge is blocked while the dispute is open. Blocking capture does not extend the issuer's authorization, so another payment step may still be required.
What you pay is the hauler's bid plus HaulHand's fee: 4%. Both numbers are shown on the bid before you accept it and again on the booking page. The hauler receives exactly what they bid — our fee is added on top rather than taken out of their money.
Get in early
Hauler accounts are open now. Public shipper accounts and load posting are waitlisted. There are no live loads today. Public launch requirements are not complete.