My load arrived damaged, or did not arrive at all.

Open a dispute before you confirm delivery. Opening one blocks capture while it is open, but it does not extend a card authorization; an expired authorization or failed capture requires another payment step.

Both sides then have 72 hours to file what they have, and each of you can read what the other filed. There is no way to record an agreed outcome inside HaulHand yet, so unless you settle it between yourselves the published default below is what decides it.

HaulHand provides marketplace software and does not physically perform the haul or operate the vehicle. HaulHand does not physically possess your cargo or insure it. The transport contract is between you and the hauler. HaulHand's regulatory classification — including any broker, carrier, freight-forwarder, or state requirements — has not been cleared for public transactions. Public loads and transactions remain closed. HaulHand is not in a position to decide who is right about a damaged load, and a platform that claimed otherwise would be making a promise it cannot keep.

What we do instead is publish what happens when nobody agrees, in advance, so it is not decided case by case. If the load was delivered and the dispute is not resolved within the window, a published default applies. If the load was never delivered and nobody agrees, the authorization is voided — neither party is charged and the booking closes unresolved.

For a loss worth claiming against, your recourse is the hauler and their insurer. We keep the records — the bid and any note the hauler sent with it, the booking and its timestamps, whatever either of you filed on the dispute, and the amounts — and those are yours to use.